From the CEO's Desk
 A few years ago, I had the opportunity to watch a smartly dressed gentleman observing every visitor to the lobby of a hotel, in Dubai, with keen interest. Since, I had agreed to meet someone in the lobby, in twenty minutes, I went up to my room and returned, only to find the same gentleman continuing to watch the guests of the hotel from the same spot as he was before.
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Creating Customer Evangelists
 When Customers are truly thrilled about their experience with your product or service, they can become outspoken "evangelists" for your company. This group of satisfied believers can be converted into a potent marketing force to grow your universe of customers. The idea is to convert already loyal customers into influential and enthusiasts evangelists. The ultimate goal is to create communities of influencers who drive sales or membership for your company or organisation....
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Vox Welcomes
 S Chidambaram has joined Vox Family in Bangalore as "COO-Mack Telecom Services Pvt Ltd." on 3rd November 2008. He is a very senior and strong Techno-Managerial person with varied experience in Telecom projects and commercial covering large trans-national and Indian Corporations across India. He has managed R & D operations, Projects and Business Management in various senior capacity for over 3 decades. He strongly believes in Team work for promoting organisational growth and believes in impl
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| Customer First |
Customer First
 “The end result of a service is a feeling.” - Karl Albrecht
Customer focus is the oft repeated mantra across board rooms worldwide. The emphasis here is of course upon the core processes and practices of the organization. ...
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| Internal Customers |
Internal Customers
 At the risk of overusing a popular phrase, the Internet is in the truest sense of the word a "paradigm shift". It has significantly changed the way we do business. Businesses now have access to customers from around the world, On the same token, customers now have access to a vast array of businesses via the Internet, and more choices than ever before....
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| Customer Satisfaction |
Customer Satisfaction
 Product division point of viewA customer walks in to the retail store with his laptop and throws it on the face of the sale person and says “I want my money back!!@@##$ The Sales person in the counter enquires asking: “ Sir, what is the problem?” Customer shouts raising his voice : It doesn’t work, I want my money back !! @@## “For almost about 30 minutes the charged mood of customer took the floor attention. ...
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| Customer Service |
Customer Service
 Obtaining feedback from customers is essential for all businesses to measure how satisfied the customer is. So, what is Customer Satisfaction? How can we perform well in meeting our client’s expectations?...
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| Six Sigma Way |
Six Sigma Way
 “A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”…the quote by Mahatma Gandhi is a proof of how Valuable a Customer is to the Business!!!
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| Win Referrals |
Does Good Customer Service Alone Wins Referrals?
 Many sales persons are under the impression that if they provide good customer service, people will refer business to them. Just like that. However, that's only part of the picture. Sure, customer service is important. But good customer service is just a prerequisite--a minimum expectation. Think about it. Would you refer somebody to me if I provided lousy customer service? Of course not. Your own credibility would suffer. ...
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| News in Brief |
News in Brief
Recent WinsVox Spectrum, India has signed major deals with Pondicherry Police and a large private bank in Bangalore for providing voice logging solutions to record critical information and voice based financial transactions. Mackt Telecom has begun network rollout projects for Aircel, in association with Huawei , through Kerala, Karnataka and Andhra Pradesh. Huawei has also short-listed Mack Telecom for its BSNL expansion rollouts through India. New Members in the Vox familySumit Trikha has joined
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| Customer Delight |
Customer Delight
 Delighted customers are those where you anticipate their needs; provide solutions to them before they ask and where you are observing to see if new and/or additional expectations are about ready to be required.
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| Internal Customers |
Internal Customers
At the risk of overusing a popular phrase, the Internet is in the truest sense of the word a "paradigm shift". It has significantly changed the way we do business. Businesses now have access to customers from around the world, On the same token, customers now have access to a vast array of businesses via the Internet, and more choices than ever before....
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| Technology buzz |
Diwali celebrations
Diwali (Deepavali as said in south India) is a very important festival in Hinduism, Sikhism, Buddhism & Jainism, the literal meaning in Sanskrit is "a row of lamps". Filling little clay with oil & wick & lighting them as a tradition. The story behind Diwali varies from region to region, the essence being the same - to rejoice in the inner light. ...
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